Shipping Policy

Free tracked shipping on all orders

We ship every order free, with tracking and insurance, to the United States, Canada and the United Kingdom. There is nothing extra to pay for shipping at checkout, whatever the size of your order.

Processing time

Orders ship within 3 to 5 business days.

Delivery time

Because of the high demand around Black Friday, delivery currently takes 5 to 15 business days from the day you order. Delivery times are estimates and can be affected by customs, weather and carrier delays. We will let you know if your order is running late.

Tracking your order

As soon as your order ships, we email you a tracking number. You can follow your package at any time on our Track your order page. Tracking can show "information received" for a few days before the carrier collects the parcel. This is normal and updates by itself.

Customs, duties and taxes

Depending on where you live, your order may be subject to customs duties, import taxes or brokerage fees when it arrives. These charges are set by your country and are not included in our prices unless the checkout says so.

Wrong or incomplete address

Please check your shipping address before you pay. If a package is returned to us because the address was wrong or incomplete, we will contact you, and re-shipping may cost extra.

Damaged or lost packages

If your order arrives damaged, or tracking shows delivered but you have not received it, email us at support@taitankitchen.com with your order number. We will sort it out with the carrier and make it right.

Cancelling an order

You can cancel within 24 hours of placing your order. After that, it may already be on its way and we cannot cancel it. See our Refund Policy for what you can do then.

Contact

Questions about shipping? Email support@taitankitchen.com, Monday to Friday, 9:00 to 17:00 CET.